Water Billing Office
OFFICE HOURS: 8:00 AM – 5:00 PM Monday through Friday
Emergency after hours 601-684-3213
To report leaks in street or Meters Boxes Please call 601-684-3497 (Mon. thru Fri. 7:30-4:30)
If leak is between the meter and the dwelling, it is the property owner(s) responsibility.
Billing Questions or to report Tampering: 601-684-5491
DEPOSITS FOR SERVICE
To open a water account, the customer must come in to Water Billing Office located on 1st floor of City Hall on east side of building. Customer must have picture ID, copy of lease, and the deposit to open account. Application is processed the same day, and water is cut on within a two day period, weather permit.
Residential house or apartment ¾ meter deposit is $200.00 plus a $10.00 service fee.
Residential 1” or mobile home meter Deposit is $250.00 plus a $10.00 service fee.
Commercial Accounts or 1” and above meter deposit is $250.00 plus $10.00 service fee.
*Customers with multiple accounts must have deposit for each meter.*
PLEASE NOTE: Failure to receive bill does not exempt customers from late charges.
Payment must be RECEIVED, NOT POSTMARKED, by the due date to avoid a late charge or disconnection. A penalty will be added if payment is not received in office BY 5:00 PM ON the 26TH OF EACH MONTH.
IF PAYMENT IS NOT RECEIVED IN OFFICE BY THE 26TH OF EACH MONTH WATER SERVICE WILL BE TERMINATED WITHOUT FURTHER NOTIFICATION. SERVICE WILL NOT BE RESTORED UNTIL ALL ARREARS, PLUS FEE HAVE BEEN PAID IN FULL.
TO CLOSE A WATER ACCOUNT:
To close a water account, the water customer must come in, email, or fax a request to close the water account. It will normally take 2 days to process that request. For more information please call Water Billing office (601) 684-5491.
TO SET UP ON AUTOMATIC DRAFT:
Come to billing office, with a VOIDED CHECK, complete a draft application, and the monthly bill payment will be deducted on the 10th of each month from your checking account.
TO PAY BY MAIL:
Please send payment with payment stub or your account number and service address. To the CITY OF McCOMB, PO BOX 667 McCOMB, MS. 39649. Please allow 7 business days if you choose to mail payment.
TO PAY ON-LINE WITH CREDIT CARD:
Please go to www.masterlinkasp.net or www.mccomb-ms.gov. To make payments on line you must register at the address of masterlink.net. Please enter you name as printed on your bill all capital letters. If you need any assistance please call Water Billing Office. (601) 684-5491. Note: Online payments will be charged a $2.95 convenience fee.
PAYMENT AT DROP BOX LOCATION:
Residents wishing to drop off payments can use our drop box located on south side of building. Drive thru is in employee parking area. There are envelopes for your convenience to seal payment in. Please be sure you put you payment stub in with payment, and no cash please. PLEASE NOTE THE DROP BOX IS CLOSED FROM THE 26TH THROUGH 31ST OF THE MONTH DUE TO CUT OFF.
IN PERSON AT PAYMENT WINDOW:
When paying your bill at City Hall, please bring your entire statement for proper validation.
DO NOT PARK OR DRIVE OVER METER BOXES. ONLY CITY EMPLOYEES ARE TO CUT WATER METERS ON OR OFF. IT IS ILLEGAL TO TAMPER WITH CITY METERS OR WATER VALVES. CALL 601-684-3497 TO CUT YOUR SERVICE OFF FOR REPAIRS.
KEEP ACCESS TO WATER METERS CLEAR AT ALL TIMES FOR TRANSMISSION OF READINGS OR INSPECTION. TAMPERING OF WATER METERS, ATTACHED TRANSMISSION UNITS AND WATER VALVES ARE ILLEGAL AND SUBJECT TO FINES AND REPLACEMENT COST IF CITY EQUIPMENT IS DAMAGED.